Hospitality Services Educator
Job No:
ELD1739
Location:
Eastwood
Join Eldercare as an Hospitality Services Educator in our Learning and Development team.
Location: Eldercare Head Office, Eastwood
We are committed to delivering exceptional care and support to older South Australians. As one of the state’s leading not-for-profit aged care providers, we foster a compassionate and inclusive work environment where every team member is valued.
By joining Eldercare, you'll become part of a team that prioritises integrity, collaboration, and continuous improvement. With a strong focus on learning and development, we’ll support you as you grow your career.
About the Role
The Hospitality Services Educator plays a key role within Eldercare’s Learning and Development team, leading the planning, development, delivery, and evaluation of hospitality education and training programs across the organisation. This position ensures hospitality employees are equipped with the knowledge and skills required to deliver high-quality services to residents, integrating contemporary best practice, Aged Care Quality Standards, and Eldercare’s Model of Care into all training initiatives.
In this role, you will support the delivery of L&D’s Mandatory Onboarding programs, including facilitating Day 1 Hospitality specific inductions, and deliver targeted, site-based education aligned to workforce needs, service priorities, and identified risks. This includes a range of delivery approaches such as face-to-face training, competency-based assessments, toolbox sessions, and practical, hands-on training to support consistent, high-quality hospitality service delivery.
Key Responsibilities:
- Plan, develop and deliver hospitality education and training across a variety of settings
- Design and implement training needs assessments to identify capability gaps
- Act as the subject matter expert for hospitality standards and updates
- Contribute to the development, review and continuous improvement of training materials
- Collaborate with internal and external stakeholders to ensure programs reflect evidence-based best practice
- Embed Eldercare’s Model of Care into all education and training initiatives
- Support the evaluation and improvement of e-learning packages and programs
- Provide coaching, mentoring and support to hospitality staff to enhance capability and service delivery
What You Will Bring
- Proven experience in hospitality training and education, preferably in the aged care or healthcare sector.
- Tertiary qualifications within hospitality, healthcare or education.
- Certificate IV in Training & Assessment (or prepared to undertake this qualification).
- Demonstrated experience in developing and delivering training and education within a health or aged care setting.
- Highly developed interpersonal skills, with a proven ability to communicate with a diverse range of people and maintain a high level of customer service.
- Well-developed problem-solving, attention to detail and time management skills.
- Experience within the Aged Care sector (desirable).
- Willingness to travel to Eldercare sites to deliver and assess training requirements.
Why Choose Eldercare?
- Attractive staff benefits including salary sacrificing helping reduce your taxable income.
- Opportunity for you to own and develop the role.
- Great supportive team environment with variety in the role
- Ongoing professional development in a caring environment
Ready to Join Us?
Please contact Amelia Tsekinis, Learning and Development Manager at amelia.tsekinis@eldercare.net.au or on 0451 469 775 or Kirsty Darley, Lead Educator at kirsty.darley@eldercare.net.au or on 0414 396 525 to learn more about this opportunity.
To view the Job and Person Specification for this role please click here
Applications will be assessed as they are received and interviews may commence immediately.
To work for Eldercare, you are required to hold an acceptable National Police Clearance and comply with relevant vaccination requirements as per Eldercare policy which includes vaccination for both seasonal influenza and COVID-19.
Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, employees and volunteers to ensure they feel included and safe. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are welcomed, included and respected.
Eldercare encourages respectful relationships and does not accept any form of gender-based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse.
All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare.
