Resident Admissions Manager

Resident Admissions Manager

Location: Head Office - Eastwood

Type: Permanent Full Time

At Eldercare, our purpose is simple but powerful: to deliver peace of mind with our care. 

We are committed to delivering exceptional care and support to older South Australians. As one of the state’s leading aged care providers, we foster a compassionate and inclusive work environment where every team member is valued.

By joining Eldercare, you'll become part of a team that prioritises integrity, collaboration, and continuous improvement. With a strong focus on learning and development, we’ll support you as you grow your career.

About the Role

The Resident Admissions Manager plays a pivotal leadership role at Eldercare, overseeing the full admissions function and ensuring a seamless, professional and customer‑centred experience for prospective residents and their families. In this role, you will lead a high‑performing team of Resident Admissions Coordinators as well as the Resident Services Coordinator, fostering a cohesive, service‑driven culture where expectations are clear, teamwork is strong, and conduct reflects Eldercare’s values.

A key part of this role is your ability to confidently promote the admissions function and the broader organisation to internal and external stakeholders. You will work in close partnership with Site Operations Managers (SOMs), understanding the unique needs of each site, providing timely insights, and supporting them to make informed decisions. You will also represent the admissions function at SOM meetings, present updates and initiatives to executives, and build strong relationships with referrers, discharge planners and other external partners to position Eldercare as a provider of choice.

You will oversee the end‑to‑end admissions process, ensuring vacancies are filled efficiently and accurately, data is captured meaningfully, and reporting to management is detailed, timely and insightful. You will also be relied upon to independently resolve issues with stakeholders, support continuous improvement, and ensure the admissions function operates smoothly, professionally and in alignment with Eldercare’s policies and standards.

Alongside your leadership responsibilities, you will also manage your own admissions caseload, ensuring you remain closely connected to operational realities and can model best‑practice customer service, stakeholder engagement and process excellence.

What You Will Bring

• Experience in leading a customer service focussed administrative team with a strong focus on customer service to external stakeholders.
• Strong IT skills including knowledge of Microsoft Dynamics CRM and Microsoft Office including Outlook, Edge, Word and Excel.
• Ability to listen and empathise with residents, families and staff while showing respect and maintaining confidentiality.
• Strong interpersonal, communication and presentation skills.
• Excellent time‑management and the ability to perform under pressure. 
• Proven ability to work independently, achieve results, and provide adaptable, innovative and compliant solutions.
• Sound knowledge of administration practices
• Sound financial and numeracy skills

 Why Choose Eldercare? 

• Be part of a purpose-driven organisation that values respect, accountability and connection
• Salary packaging options to increase your take-home pay 
• Ongoing training and development opportunities 
• Join a team that feels more like family 

Ready to Join Us? 

To learn more about this exciting opportunity, please contact Nicole Cox, General Manager Finance at nicole.cox@eldercare.net.au.

To view the Job and Person Specification for this role please click here.

Please note we will be reviewing applicants as they come in and will act quickly to secure the right person.

To work for Eldercare, you are required to hold an acceptable National Police Clearance and comply with relevant vaccination requirements as per Eldercare policy which includes vaccination for both seasonal influenza and COVID-19. 

Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, employees and volunteers to ensure they feel included and safe. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are welcomed, included and respected. 

Eldercare encourages respectful relationships and does not accept any form of gender based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse. 

All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare.