Concierge - Retirement Resort
Job No:
ELD1641
Location:
Findon
Join Eldercare as a Concierge in our Retirement Resort.
Location: Aura Luxury Retirement Resort, Findon
Type: Part Time
Shift Pattern:
-
Monday night: 23:30-07:30
-
Thursday night: 23:30-07:30
-
Saturday afternoon: 15:30-23:30
About Eldercare
At Eldercare, our purpose is simple but powerful: to deliver peace of mind with our care. As one of South Australia’s leading not-for-profit aged care providers, we are committed to exceptional service, safety, and support for older South Australians. We foster a compassionate and inclusive workplace where every team member is valued.
About Aura, Findon
Aura is Eldercare’s premier luxury retirement resort, offering residents a life of leisure, comfort, and convenience in a high-end environment. As Concierge, you will play a vital role in ensuring that Aura’s residents enjoy not only the facilities and services available, but also the reassurance of safety and attentive care — especially after hours.
About the Role
As a night Concierge at Aura, you will be the welcoming face of the resort during evening and overnight hours, ensuring the smooth operation, security, and comfort of our community.
Your responsibilities will include:
-
Answering and directing phone calls in a polite and friendly manner.
-
Greeting residents warmly, even during late hours.
-
Monitoring security via cameras and routine site walks to ensure the premises is safe and secure.
-
Acting as the first point of call for all after-hours resident enquiries and emergency vehicles arriving on site.
-
Assisting with key card issues and access concerns.
-
Maintaining cleanliness of the concierge area, vehicles, and communal spaces, including floors, windows, and furniture.
-
Cleaning up after late events, including rubbish removal, vacuuming, wiping surfaces, and rearranging furniture.
-
Supporting residents with direct requests and being adaptable to ad hoc needs.
-
Running reports and collating information to prepare for the next business day.
-
Acting as a true advocate for all services Aura offers, ensuring residents feel supported and cared for.
This role is ideal for someone who enjoys working independently, takes pride in maintaining high standards, and thrives in a position that combines customer service with security and operational responsibilities.
What You Will Bring
-
Experience in administration, customer service, or a similar multi-tasking role
-
A valid South Australian Driver’s Licence
-
Strong communication skills, both written and verbal, with the ability to engage warmly and professionally
-
Excellent organisational and time management skills, with the ability to prioritise and meet deadlines
-
A personable, friendly manner and genuine empathy for people from diverse backgrounds, ages, and cultures
-
A proactive, solutions-focused approach with attention to detail and commitment to maintaining high standards
-
Flexibility to pick up ad hoc shifts (desirable)
Why Choose Eldercare?
-
Be part of a purpose-driven organisation that values compassion and community
-
Salary packaging options to increase your take-home pay
-
Ongoing training and development opportunities
-
Work in modern facilities with on-site parking
-
Join a team that feels more like family
Ready to Join Us?
Read the Job and Person Specification here for more information about the role.
If you have a commitment to quality care and being part of an inspiring team, please register your interest with us.
To apply for this role, please click the apply button and for more information, please email us at recruitment@eldercare.net.au
We will be reviewing applications as they are received, so don't hesitate and apply now!
To work for Eldercare, you are required to hold an acceptable National Police Clearance and comply with relevant vaccination requirements as per Eldercare policy which includes vaccination for both seasonal influenza and COVID-19.
Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, employees and volunteers to ensure they feel included and safe. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are welcomed, included and respected.
Eldercare encourages respectful relationships and does not accept any form of gender-based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse.
All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare.
