Service Resourcing Manager

Join Eldercare as a Service Resourcing Manager!

Location: Eldercare Head Office, Eastwood  
Type: Full Time 

At Eldercare, our purpose is simple but powerful: to deliver peace of mind with our care. 

At Eldercare, we are committed to delivering exceptional care and support to older South Australians. As one of the state’s leading not-for-profit aged care providers, we foster a compassionate and inclusive work environment where every team member is valued. 

By joining Eldercare, you'll become part of a team that prioritises integrity, collaboration, and continuous improvement. With a strong focus on learning and development, we’ll support you as you grow your career. 

About the Role

Reporting directly to the General Manager of Service Resourcing, you will oversee the equitable and efficient deployment of the operational services workforce, optimising staffing across available shifts to ensure excellence in service delivery to our residents within all Eldercare residential care facilities. Your responsibilities will include:

• Lead and oversee rostering for site-based care, allied health, lifestyle, and hospitality teams
• Ensure staff are scheduled efficiently, fairly, and within budget and compliance parameters
• Maintain data integrity within the rostering system and align with industrial and legislative requirements
• Collaborate with the Systems Information Services team to optimise rostering outcomes
• Ensure sites are staffed with the appropriate skill mix to meet operational KPIs
• Promote a high standard of service by fostering clear, timely communication across all levels of staff regarding roster coordination

What You Will Bring

• Tertiary qualifications in Business or HR Management or a related field, or equivalent experience in similar role
• Well-developed written and oral communication skills with demonstrated ability to produce a range of high-quality written material
• Excellent interpersonal skills with the ability to develop relationships and liaise with a wide range of internal and external stakeholders at all levels
• Strong time management and organisational skills with the ability to assess, prioritise and deliver to the needs of multiple stakeholders
• Experience managing a team
• Proven experience managing large-scale, 24-hour staff rosters highly regarded
• Familiarity with rostering software such as Humanforce or equivalent systems

This opportunity is ideal for an experienced People Manager seeking to expand their expertise in a dynamic role that embraces a holistic approach to service resourcing.

If you’re an innovative and strategic professional looking to make a meaningful impact in aged care, we’d love to hear from you!

Why Choose Eldercare?

• Be part of a purpose-driven organisation that values compassion and community 
• Salary packaging options to increase your take-home pay 
• Ongoing training and development opportunities 
• Join a team that feels more like family 

Ready to Join Us? 

Read the Job and Person Specification for more information about the role. 

If you have a commitment to quality care and being part of an inspiring team, please register your interest with us. 

To apply for this role, please click the apply button and for more information, please email us at recruitment@eldercare.net.au  

To work for Eldercare, you are required to hold an acceptable National Police Clearance and comply with relevant vaccination requirements as per Eldercare policy which includes vaccination for both seasonal influenza and COVID-19. 

Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, employees and volunteers to ensure they feel included and safe. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are welcomed, included and respected. 

Eldercare encourages respectful relationships and does not accept any form of genderbased violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse. 

All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare.