Customer Service Assistant - Day Therapy

Eldercare is a leading not-for-profit aged care provider in South Australia with 2000 employees. Our workplace culture embraces teamwork, innovation and a dedication to our purpose of delivering peace of mind with our care.

About the role:

We are looking for a highly motivated and customer-oriented professional to support our Day Therapy operations, delivering exceptional front-line customer and administrative services. With a courteous and welcoming approach, you will provide outstanding service to staff, clients, families, and visitors.

In addition to managing reception and administrative responsibilities for Day Therapy, this dynamic role also offers backup and support to the Customer Service Assistant within our residential aged care facility.

• Ongoing permanent role
• 75 hours per fortnight, Monday to Friday, 08:30 am - 04:30 pm
• Co-located at our residential aged care facility Acacia Court - Hendon in our Day Therapy Centre

To be successful in this role, you will have:

• Extensive customer service experience in a fast-paced environment 
• A can-do attitude that will strive to provide timely and high-quality support, no matter what the task
• Exceptional organisational skills, with the ability to manage multiple demands and work autonomously
• A courteous and professional manner
• Excellent interpersonal skills, with the ability to build relationships with clients, residents, their families and staff
• Ideally a background working in a medical receptionist role 

If you want to join our inspiring team, we can offer you:

• Attractive staff benefits such as salary packaging
• An opportunity to contribute to the care and quality of life for our clients 
• Great team environment with variety in the role
• Modern facility with onsite parking

Eldercare encourages you to apply if you are a committed and results-driven individual who is passionate about delivering high-quality outcomes whilst modelling the behaviours underpinning Eldercare's values of respect, accountability and connection. 

For more information on the this opportunity, please contact Jenny Taylor, Day Therapy Centre Manager on 0410 351 924 or email jenny.taylor@eldercare.net.au 

To view the Job and Person Specification for this role please click here.

Please note only shortlisted applicants will be contacted to participate in a phone screen and interview. 

To work for Eldercare, you are required to have a police clearance valid for working in aged care (vulnerable) and clearance needs to be less than 12 months since date of issue.

As per Eldercare’s Employee Immunisation Policy, all Eldercare employees are required to:

• Be vaccinated against seasonal influenza by no later than 1 June each year
• Be vaccinated against COVID-19 as per current ATAGI guidelines

Exemptions on a temporary or permanent basis can only be approved by Eldercare’s Chief Executive

Eldercare welcomes and respects the diversity that our residents, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, staff and volunteers to ensure they feel included and safe.

Eldercare encourages respectful relationships and does not accept any form of gender‑based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse.

All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare.

Eldercare is proud to provide a smoke-free environment across all sites.