Client Coordinator

Are you a Client Coordinator looking to enhance your career?

Eldercare is a leading not-for-profit aged care provider in South Australia with in excess of 2000 employees.  Our workplace culture embraces teamwork, innovation and a dedication to our purpose of delivering peace of mind with our care.

• Hendon location
• 30.4 hours per week
• Customer-facing role

Eldercare's Day Therapy Centre delivers outstanding care to clients in the local community requiring therapy services. As a part of our commitment to continual improvement, Eldercare is introducing this new position.

The Client Coordinator is responsible for the delivery of exceptional customer service through liaison with existing and prospective Day Therapy Centre clients.  You will ensure accurate and prompt processing of enquiries and referrals. This includes establishing service objectives with each new client, creating new client files, and managing the service wait list.

We are seeking a permanent, part-time Client Coordinator to join our large multidisciplinary team. Reporting directly to the Day Therapy Centre Manager, you will be working alongside Customer Service Assistants and members of our therapy team. Your role will also include some data management, processing client discharges and occasional service quality activities including auditing of client files.

Previous experience in a Health, Community Service or Aged Care environment is preferable, with existing knowledge of health practices and medical terminology.

To be successful in this role, you will:

• Hold Bachelor of Nursing, Diploma of Nursing, Certificate of Allied Health Assistance or equivalent

• Have customer service skills and experience
• Intermediate knowledge of Microsoft Office including Outlook, Word and Excel
• Show respect to all people and maintain confidentiality
• Have excellent written and verbal communication skills

 If you want to join our inspiring team, we can offer you:

• competitive remuneration plus salary packaging
• great team environment with variety in the role
• ongoing professional support in a caring environment

Eldercare encourage you to apply if you are a committed and results-driven individual who is passionate about delivering high quality outcomes whilst modelling the behaviours underpinning Eldercare's values of respect, accountability and connection

Please contact Jenny Taylor on 8243 1844 or email Jenny.Taylor@eldercare.net.au to learn more about this opportunity.

To view the Job and Person Specification for this role please click here

Please note only shortlisted applicants will be contacted to participate in a phone screen and face-to-face interview. 

To work for Eldercare, you are required to have a police clearance valid for working in aged care (vulnerable) and clearance needs to be less than 12 months since date of issue.

As per Eldercare’s Employee Immunisation Policy, all Eldercare employees are required to:

• Be vaccinated against seasonal influenza by no later than 1 June each year
• Be vaccinated against COVID-19 as per current ATAGI guidelines

Exemptions on a temporary or permanent basis can only be approved by Eldercare’s Chief Executive

Eldercare welcomes and respects the diversity that our residents, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, staff and volunteers to ensure they feel included and safe.

Eldercare encourages respectful relationships and does not accept any form of gender‑based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse.

All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare.

Eldercare is proud to provide a smoke-free environment across all sites.