Customer Support - Retirement Living

Eldercare is a leading not-for-profit aged care and retirement living provider in South Australia with 1800 employees.  Our workplace culture embraces teamwork, innovation and a dedication to our purpose of delivering peace of mind with our care.

Eldercare has an exciting opportunity for a highly motivated individual to deliver quality, professional customer service and sales administrative support to our growing Retirement Living Team.

• Eastwood location
• Full Time Permanent Role
• Leading SA Not-for-Profit Age Care and Retirement Living Organisation

Reporting to the Retirement Living Manager, the Retirement Living Customer Support role recognizes the importance of great service to support high levels of resident engagement and strong sales results. Your excellent administration skills will make sure that no opportunity is missed and the team is well supported to help deliver business and team targets.

To be successful in this role, you will possess the following:

• Proven experience delivering high level customer service in a fast paced environment
• Excellent verbal and written communication skills
• Ability to organise resident meetings and functions as well as associated activities
• Experience in assisting external stakeholders with day-to-day resident enquiries
• High level of initiative and competence in managing workloads to achieve multiple priorities
• Proven experience in utilising Microsoft Office Suite
• Ability to demonstrate patience, discretion and confidentiality with respect to sensitive matters
• High attention to detail
• Experience in the property sales or retirement living sector will be highly regarded

If you want to join our inspiring team, we can offer you:

• Attractive staff benefits, such as not-for-profit salary sacrificing, gym membership and health insurance
• Opportunities for professional development
• A great team environment with variety in the role
• Free on-site parking

Eldercare encourages you to apply if you are a committed and results-driven individual, who is passionate about delivering high quality outcomes whilst modelling the behaviours underpinning Eldercare's values of respect, accountability and connection.

Please contact Sarah Rex - Retirement Living Manager on 0477 001 492 to learn more about this opportunity.

To view job specification click HERE.

To work for Eldercare, you are required to hold an acceptable National Police Clearance and working with vulnerable people clearance as specified by NDIS.  You will also be required to comply with relevant vaccination requirements as per Eldercare policy with included vaccination for both seasonal influenza and COVID-19.

As per Eldercare’s Employee Immunisation Policy, all Eldercare employees are required to:

• Be vaccinated against seasonal influenza by no later than 1 June each year
• Be vaccinated against COVID-19 as per current ATAGI guidelines 

Eldercare welcomes and respects the diversity that our residents, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, staff and volunteers to ensure they feel included and safe.

Eldercare encourages respectful relationships and does not accept any form of gender‑based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse.

All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare.

Eldercare is proud to provide a smoke-free environment across all sites.