Customer Service Assistant - Hope Valley

Eldercare is seeking an exceptional Customer Service Assistant to join our Customer Service team located in Hope Valley.

Eldercare is a leading not-for-profit aged care provider in South Australia with 1800 employees. Our workplace culture embraces teamwork, innovation and a dedication to our purpose of delivering peace of mind with our care.

• Part Time permanent role - 0.6 FTE
• Located: Hope Valley
• Seeking a passionate, customer-centric individual 

We are seeking an enthusiastic and customer-focused individual to support our residential aged care site in Hope Valley, in providing excellence in front line customer and administrative services. With a courteous and friendly manner, you will deliver superior customer service to all staff, residents, families and visitors. In addition to reception duties, this varied role will focus on supporting key site functions such as recruitment, daily accounting functions and service feedback. 

To be successful in this role, you will have:

• Extensive customer service experience in a fast-paced environment 
• Can-do attitude that will strive to provide timely and high-quality support, no matter what the task
• Exceptional organisational skills, with the ability to manage multiple demands and work autonomously
• Courteous and professional manner
• Excellent interpersonal skills, with the ability to build relationships with clients, residents, their families and staff

If you want to join our inspiring team, we can offer you:

• Attractive staff benefits such as salary sacrificing
• An opportunity to contribute to the care and quality of life for our clients 
• Great team environment with variety in the role

Eldercare encourages you to apply if you are a committed and results-driven individual who is passionate about delivering high-quality outcomes whilst modelling the behaviours underpinning Eldercare's values of respect, accountability and connection. 

Please contact Caz Parker at recruitment@eldercare.net.au to learn more about this opportunity. 

Applications close 5pm Friday 2nd August 2024.

To view the Job and Person Specification for this role please click here

Please note only shortlisted applicants will be contacted to participate in a phone screen and face-to-face interview. 

To work for Eldercare, you are required to have a police clearance valid for working in aged care (vulnerable) and clearance needs to be less than 12 months since date of issue.

As per Eldercare’s Employee Immunisation Policy, all Eldercare employees are required to:

• Be vaccinated against seasonal influenza by no later than 1 June each year
• Be vaccinated against COVID-19 as per current ATAGI guidelines

Exemptions on a temporary or permanent basis can only be approved by Eldercare’s Chief Executive

Eldercare welcomes and respects the diversity that our residents, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, staff and volunteers to ensure they feel included and safe.

Eldercare encourages respectful relationships and does not accept any form of gender‑based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse.

All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare.

Eldercare is proud to provide a smoke-free environment across all sites.