Hospitality Services Educator

Eldercare is a leading not-for-profit aged care provider in South Australia with 1800 employees.  Our workplace culture embraces teamwork, innovation and a dedication to our purpose of delivering peace of mind with our care.

Due to our continuing growth in learning and development, we have a full-time opportunity for a Hospitality Services Educator to join our Learning and Development Team.

This role is responsible for the effective planning, development, delivery and evaluation of hospitality education and training programs for all hospitality employees of Eldercare. The Hospitality Services Educator integrates contemporary information and evidence with organisational needs to develop and guide appropriate hospitality education. 

Responsibilities include:

• Planning, developing and delivering Hospitality education and training in a range of settings.
• Design and develop training needs assessments.
• Be the organisations subject matter expert regarding updating Hospitality standards.
• Assist with the development, continuous improvements and review training materials.
• Collaborate with the subject matter experts within and outside of Eldercare to ensure training programs reflect evidence based best practice.
• Incorporate key elements of Eldercare's Model of Care into education and training.
• Assist with the evaluation of e-learning packages and programs.

To be successful in this role, you will be a team player and have:

• Proven experience in hospitality training and education, preferably in the aged care or healthcare sector.
• Tertiary qualifications within hospitality, healthcare or education.
• Certificate IV in Training & Assessment (or prepared to undertake this qualification).
• Demonstrated experience in developing and delivering training and education within a health or aged care setting.
• Highly developed interpersonal skills, with a proven ability to communicate with a diverse range of people and maintain a high level of customer service.
• Well-developed problem-solving, attention to detail and time management skills.
• Experience within the Aged Care sector (desirable).
• Willingness to travel to Eldercare sites to deliver and assess training requirements.

If you want to join our inspiring team, we can offer you:

• Attractive staff benefits including salary sacrificing helping reduce your taxable income.
• Opportunity for you to own and develop the role.
• Great supportive team environment with variety in the role
• Ongoing professional development in a caring environment

Eldercare encourage you to apply if you are a can-do, committed and results-driven individual who is passionate about delivering high quality outcomes whilst modelling the behaviours underpinning Eldercare's values of respect, accountability and connection. 

Please contact Amelia Tsekinis, Learning and Development Manager on email at Amelia.Tsekinis@eldercare.net.au or phone on 0451 469 775 to learn more about this opportunity.

To view the Job and Person Specification for this role please click here

To work for Eldercare, you are required to have a police clearance valid for working in aged care (vulnerable) and clearance needs to be less than 12 months since date of issue.

As per Eldercare’s Employee Immunisation Policy, all Eldercare employees are required to:

• Be vaccinated against seasonal influenza by no later than 1 June each year
• Be vaccinated against COVID-19 as per current ATAGI guidelines

Exemptions on a temporary or permanent basis can only be approved by Eldercare’s Chief Executive. 

Eldercare welcomes and respects the diversity that our residents, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, staff and volunteers to ensure they feel included and safe.

Eldercare encourages respectful relationships and does not accept any form of gender‑based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse.

All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare. 

Eldercare is proud to provide a smoke-free environment across all sites.