Customer Service Assistant

Eldercare is seeking a customer service expert to join our Residential Services team at our Residential Aged Care Facility located in Evanston Park.

Eldercare is a leading not-for-profit aged care provider in South Australia with an excess of 1600 employees. Our workplace culture embraces teamwork, innovation and a dedication to our purpose of delivering peace of mind with our care.

About the role:

• Work life balance in a permanent part time role.
• 30 hours per fortnight (Wednesday, Thursday and Friday).
• Located at Eldercare's Residental Aged Care Facility Evanston Park.

We are seeking an enthusiastic and customer-focused individual to support our Residential Services by providing excellence in front line customer service and administrative assistance. With a courteous and friendly manner, you will deliver superior customer service to all staff, clients, families, and visitors. 

 To be successful in this role, you will have: 

• Extensive customer service experience in a fast-paced environment.
• A can-do attitude that will strive to provide timely and high-quality support.
• Exceptional organisational skills, with the ability to manage multiple demands and work autonomously.
• A courteous and professional manner.
• Excellent interpersonal skills, with the ability to build relationships with residents, their families and staff.

If you want to join our inspiring team, we can offer you:

• Attractive staff benefits including salary packaging options.
• An opportunity to contribute to the care and quality of life for our residents and clients. 
• Great team environment with variety in the role.
• Modern facility with onsite parking.

Eldercare encourages you to apply if you are a committed and results-driven individual who is passionate about delivering high-quality outcomes whilst modelling the behaviours underpinning Eldercare's values of respect, accountability and connection.

Please contact Anita Elworthy, Site Operations Manager, on 0418 834 635 for more information.

Applications close 9:00am Wednesday 13 December 2023. 

Applications will be considered as they are received, and interviews may commence prior to the closing date.

To view the Job and Person Specification for this position, please click here.

To work for Eldercare, you are required to have a police clearance valid for working in aged care (unsupervised contact with vulnerable people) and the clearance needs to be less than 12 months since date of issue.

As per Eldercare’s Employee Immunisation Policy, all Eldercare employees are required to:

• Be vaccinated against seasonal influenza by no later than 1 June each year
• Be vaccinated against COVID-19 as per current ATAGI guidelines

Exemptions on a temporary or permanent basis can only be approved by Eldercare’s Chief Executive. 

Eldercare welcomes and respects the diversity that our residents, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, staff and volunteers to ensure they feel included and safe.

Eldercare encourages respectful relationships and does not accept any form of gender‑based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse.

All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare.

Eldercare is proud to provide a smoke-free environment across all sites.